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SFB Newsletter #21
The Lifetime Profit Value of Your Client (Formula)
Hey š
If you get aroused at the thought of business growth youāll love this edition of the newsletter.
Today weāll cover āThe Lifetime Profit Value of Your Client Formula,ā which just might be the single most important formula to judge and plan for the pending growth of your company.
Problem being: Almost all business owners I speak to donāt know their LTV. Perhaps youāve heard about it in passing - but most people donāt take the time to actually work it out.
A great mentor once told me, "Business is Math and Psychology...ā
In this edition of the newsletter, weāll talk about the Math.
Even better - itās 3rd grade math - The most basic of calculations.
Youāll know Iāve had a lot of great mentors.
Early on I clued into the fact that most people would be prepared to spend $50K on a university degree to learn from average people about average thingsā¦
You see, when I was 21, I had one conversion with a mentor that was more valuable than my whole education up until that point.
On that day I discovered that there is something seriously broken in the education system, and I didnāt just talk about it.
That week I went into my university and told them I quit, I had one subject left to go. I intentionally flew in the face of every single person around me. My parents and grandparents were mortified. But I knew I was onto something.
Something else I discovered is that most people want a safety net - they wait until all of ātheir ducks are in a rowā to take any meaningful action in their livesā¦
Iāve not seen it work consistently.
When you are making a big life change or making a new commitment to your business: Burn the boats.
Instead of sitting around intellectually masturbating about what other people thought about my career - I found people who could help me. I read the books, went to seminars, and threw myself into finding people who had life and business wisdom and I learnt everything I could.
Anyways hereās some data - according to Forbes Magazine...
50% of small businesses fail within the first 18 months, and 95% of small businesses fail within the first 10 Years.
I believe these numbers are founded by the relationship or lack thereof between the business owners and the LTV.
And the good news - thereās only 8 numbers that form it. Ignore them at your peril.
It becomes important to mention how to get the most out of your time here.
By simply reading this newsletter you may consume some of the information, with some hope to implement it into the future...
However if you download and use the resources I give you, you will have a much broader perspective by which to apply it to your business and this will be worth thousands of dollars in increased income for you in the next few months if you truly apply yourself.
But you do have to take some action. Donāt be a fly on the wall.
Back to it.
The Average Lifetime Profit Value of a Client Calculation is a mathematical system that focuses on real time numbers: Itās looking through the windshield with clarity as to what is happening now and what to expect in the future.
In a basic way it says: āIf you were to bring in one client to your business tomorrow, on average how much Profit would that make you?ā
This one figure and how to increase it is by far the most profound understanding of how to grow your business, and therefore how to increase your personal wealth.
It also unlocks your marketing in a new and profound way that most people miss.
This system, will drill down to the ONLY stats you need to measure and increase to Geometrically Grow Your Business.
And as mentioned the most amazing thing about all this is there are only 8 of these Profit Maximisers...
And hereās where it gets really exciting; If you can improve these metrics by 10% each you will be introduced to what Albert Einstein called āthe 8th wonder of the World.ā
The Exponential Power of Compound Interest.
Here are the 8 Metrics You Should Be Intensely Focussed On...
1. Number of New Leads
2. Sales Closing Percentages On These Leads %
3. Sales / Year
4. Average $ Sale (AOV)
5. Profit Margins %
6. Average Purchases Per Year
7. Number of Referrals / Client / Year
8. Average Years Client Stays
Hereās your model for reference.
To work out your LTPV = Average Order Value (AOV) x Net Profit (%) x Frequency of Purchase (F) x (1 + The Referral Ratio) x Number of Years They Stay (X)
Again I want to mention here this is 3rd grade math.
Grab a pen and paper and work it out.
Then to work out your profits (x) times this by the number of new front end sales (S)
Every single thing I share here in the newsletter is designed to shift these 8 numbers. As it currently stands I have over 150 strategies that Iāve designed, tested and proven to shift these 8 numbers.
You will see in a moment, by making a few simple shifts you can easily double the net profits in your business.
And this is what the Lifetime Value Calculation is all about... Finding and applying the appropriate vectors of leverage, āthe small hinges to shift the big doors.ā
Too many businesses get caught up in the accounting... āFacts and figuresā when in reality accounting is closer to creative writing than the pure and simple math in this book.
When you only focus on the accounting numbers in your business - youāre trying to drive a windy mountain road at top speed whilst only being able to look out the rear view mirror.
Itās crazy, and very āun-entreprenerial.ā
WHAT WOULD HAPPEN IF YOU INCREASED THESE 8 METRICS BY 10% IN YOUR BUSINESS?
Letās jump into the hypothetical example below to further illustrate these powers for you;
In this Hypothetical Example what Iāve done here is simply increase the 8 key profit maximisers in the business by 10%ā¦
Iāve taken 100 monthly leads to 110 for exampleā¦ And then run that same formula for the other 7 profit activators.
Hereās the numbersā¦
1 - Monthly Leads ā 100 2 - Sales Conversion - 20% 3 - Average $ Sale - $997.00 4 - Sales - 20 4 - Profit Margins - 30% 5 - Average Purchases / YEAR - 2.5 6 - Years Client Stays - 1.8 8 - Number of Referrals / Year - 1.5 | 1 - Monthly Leads ā 110 2 - Sales Conversion - 22% 3 - Average $ Sale - $1096.70 4 - Sales - 24.2 5 - Profit Margins - 33% 6 - Average Purchases / Y - 2.75 7 - Years Client Stays - 1.98 8 - Number of Referrals / Y - 1.65 |
Iāve then run the numbers to work out the LTVās and multiplied those by the number of yearly sales.
Now you might expect the increase in profits to be somewhere in the range of 10-20%ā¦
Wrong - dead wrong!
As a result the profits from these sales accrued from one year in the business have risen from $484,542 to $944,235
Proving: If you improve 8 metrics in your business by 10% you āalmostā double the net profits in your business.
Try it for yourself. Add 10% to your numbers and see what impact it has on your bottom line.
Seneca once said, āWhen a ship doesnāt know which harbour it is aiming, no wind is the right wind,ā and now that you know where weāre heading together; you just have to add 10% to your key metricsā¦
Things become pretty simple donāt they?
No matter what business you are in, no matter what you sell, who you sell it to, or where you want to sell itā¦ The Average Lifetime Profit Calculation applies to you.
Itās a law of business growth.
Now - If you want to apply these systems to your business and get access to over 150 different strategies to shift these numbers you should join āThe Systems for Business Mastermindā
Iāve set up a brand new group of business owners who are all looking to scale their businesses and their profits.
Weāve got a great group building - if youāre growth minded, have 5+ hours to invest per week testing new scaling strategies for your business and you want to add at least $100K to your business this year - Iām sure youād be a good fit.
If you join - Iād be sure youāll add much more than 10% to each of your numbers. So you could double your NET profits just by being a member.
Youāll get access to Principles (Just like the LTV formula), Strategies and Tactics, we also catch up on mastermind calls and hatch plans together and then we spend our days chatting in the forum about the results, new tests and new hypotheses.
Talk soon,
Ben Slater.